In the case you need technical support, you can do the following:

• Go through the Manual of your unit, you will find the manual: Start-Programs-
  Derma MedicalSystems-Manuals

• Read the Frequently Ask Questions on our Homepage

• Send us an Email to : derma@dermamedicalsystems.com
  Describe your problem with as much details as possible. Important: We need the
  name of your product, date of delivery, Version No., Serial No.your address and a
  phone number or email for contacting you.

• Call our Headoffice Vienna- +43 1 318 69 90
   Monday to Thursday from 8.00 a.m. to 16.00 p.m. (CET)
   Friday from 8.00 a.m. to 12.00 a.m. (CET)